> For the complete documentation index, see [llms.txt](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order.md).

# 클레임관리

- [취소 관리](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/cancel.md)
- [취소처리내역](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/cancel/detail.md)
- [취소 관리 클레임 상태](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/cancel/condition.md)
- [교환 관리](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/exchange.md)
- [교환 관리 클레임 상태](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/exchange/condition.md)
- [반품 관리](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/return.md)
- [반품처리내역](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/return/detail.md)
- [반품 관리 클레임 상태](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/return/condition.md)
- [환불 관리](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/refund.md)
- [환불 관리 클레임 상태](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/refund/condition.md)
- [업무메시지 관리](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/message.md)
- [CS처리내역 관리](https://nhn-commerce.gitbook.io/shopby_enterprise_manual/claim-order/cs.md)